Frequently asked questions

General

What to Expect?
Bloom Stays take great pride in marketing holiday homes that offer you a stay to remember. We are passionate about the service we provide, and will do all we can to assist you with any queries you may have before, during or after your stay.
I can’t find the information I need?
If you have any specific questions relating to one of our holiday homes and the information is not detailed on our website please contact us and we will be pleased to help.
Longer Term Stays
Some of our properties are able to offer longer stays from 4 weeks to 4 months. Please contact us and we can help you find something suitable.
Accessibility Needs
Some of our properties may be suitable for those with accessibility needs. Please contact us to discuss your requirements

Bookings

When do I pay for my holiday home?
If you are making a booking more than 8 weeks before your arrival date, you are only asked to pay 30% at the time of booking, along with the booking fee and any extras. Your final balance is then due 8-12 weeks before your stay, depending on the property. If you are booking less than 8 weeks in advance, we ask for your full rental at the time of booking.
How do I pay my final balance?
If you paid your deposit by card you do not need to contact us to process this payment; it will automatically be deducted on your final balance due date. Should there be any issues with this payment we will contact you. If you would like to change the card on which you pay your final balance, or pay before your due date, please contact us on 01227 903404. Alternatively you can log in to your guest portal to pay your balance in full.
Can I have an early check in/late check out?
Depending on availability this may be possible, please contact us and we can find out for you.
Do I have to pay a security deposit?
Yes, we will pre-authorise your card approximately a week before arrival for the required amount. Your security deposit is a predetermined amount of money which is held before your stay, and is there in case of any damages or additional cleaning that is required after your stay. It is an incentive to leave the holiday cottage in the way it was found. Your refundable security deposit will be automatically paid back to you on the last card you used to pay if there are no charges applicable. This means that the funds will leave your account and will be held securely and refunded back to your account.
How Do I Cancel My Booking?
We understand that sometimes there are reasons for bookings to be cancelled. Should you need to cancel your booking please contact us as soon as possible on 01227 903404. Please also refer to our terms and conditions.
Can I Request a VAT invoice?
If you are VAT registered and would like an invoice and receipt for the booking fee, please let us know. Some of our owners are VAT registered in which case we are able to provide you with an invoice for the rental as well.
Booking Amendments
If you need to make any amendments to your booking please contact us as soon as possible. We will do our best to accommodate your request.
Can I make a reservation?
We are happy to place a provisional booking on hold for you for 24 hours. If we do not hear from you within 24 the reservation will be cancelled.
Can I bring my pet with me?
Some of our holiday homes are pet friendly, and this information is detailed on our website. You can add a pet to your booking via the website, or by contacting us. Pets are only accepted on the understanding they are kept under control, are not permitted in the bedrooms or on furniture and that they are never left in the property unattended. Please note that many beaches do not permit dogs in the summer months (apart from guide dogs).
Can I add Experiences to my booking?
We have many local contacts who can provide you with a variety of experiences to add to your stay. Please contact us to discuss your requirements in detail.
Can I bring additional guests during my stay?
So long as your total number of guests does not exceed the occupancy number stated on our website, you are welcome to bring additional guests. If you wish to bring additional guests, over the number indicated to us at the time of booking, we do ask that you provide us with their full details 7 days prior to your stay. If you would like to have day guests visit the holiday home during your stay this will require prior approval from the owner. Please contact us to discuss further.
When Can I Check in/Check Out?
You can arrive at most holiday homes at 3pm on your arrival day and leave at 10am on your departure day unless otherwise stated. This gives the owner and housekeepers time to prepare the holiday home for the next guests.Your check in and check out times are also detailed on your booking confirmation, which can be seen in your Guest Area. Some check in and check out times have had to be extended due to additional cleaning protocols required relating to Covid-19.
When I do get Access Information?
We will email you details of how to access the holiday home 7 days prior to arrival, once the full balance has been paid.
Why Do I Need to Give Details of My Group?
We ask for the ages and gender of guests so our owners are informed on who is staying in their holiday home, for safety and insurance reasons.
What is provided in the holiday home?
Full details are listed on our website, but if you have a specific question relating to the facilities please do contact us.
Are Towels and Linen provided for my stay?
All our holiday homes provide towels and bed linen for your stay. If the holiday home has a swimming pool or hot tub, or is near the beach, please be aware that the towels provided are for indoor use only, and you will need to bring your own towels for use outside unless specified.
Can I arrange a food delivery?
You are more than welcome to arrange a supermarket to deliver food to your holiday home. Please ensure you give the correct full address and include your mobile number when making your food delivery booking. Please also make sure that your delivery is ordered for after your check in time, and ensure that you will be at the property when delivered.
Can I Smoke in the Holiday Home?
Smoking is not permitted in any of our holiday homes.
What Should I do if I have a Complaint?
We hope that our holiday homes do not cause the need for any complaints, however if there are any issues on arrival or during your stay please contact the point of contact provided on your key information. It is important this is done as soon as an issue arises so there is an opportunity for action to be taken so you can continue to enjoy your stay. If you are unhappy with the response from the point of contact please contact us and we will help where we can.
After Your Stay
I have left something in the holiday home, how can I get it back? Please call the Point of Contact as soon as possible and let them know what you have left behind. They will do their best to return the items to you.
How can I leave a review?
You will be sent an email after checkout asking you to review your stay. There may also be a guest book in your holiday home for you to leave comments.
When do I get my Security Deposit back?
Your pre-authorised security deposit will be released to you 7 days after your stay. Should there be any charges against a deposit this will be fully explained to you. In terms of what is acceptable damage, owners expect some wear and tear such as a broken glass or plate. However if something does get damaged at the property, please let the owner or housekeeper know as soon as possible so it can be replaced or repaired for the next guests. Should any serious damage occur such as a large carpet stain, stained bed linen or a broken piece of furniture then it will be necessary to apply charges for this.